Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by ojk88 (referred to as "we," "us," or "our") through our website at https://ojk88.cam, mobile applications, and related services (collectively, the "Platform"). By accessing or using ojk88 services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

ojk88 operates an online gaming platform targeting players in Indonesia, offering sports betting, live casino games, slot machines, and togel lottery services. As part of our service delivery, we collect and process personal information necessary to provide account management, payment processing, customer support, compliance with legal obligations, and platform security.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of ojk88 services. If you do not agree with the practices described in this Privacy Policy, you should not use our Platform or create an account.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account with ojk88, we collect the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, phone number, username, and password.
• Identity Verification Documents: Government-issued identification such as Indonesian National Identity Card (KTP), passport, or driver's license. Proof of address documents including utility bills, bank statements, or official correspondence dated within the last three months. Selfie photographs holding identification documents for facial verification.
• Payment Information: Bank account details including account holder name, bank name, account number, and branch information for Indonesian banks (BCA, BRI, BNI, Mandiri). E-wallet account details for OVO, DANA, GoPay, ShopeePay, and LinkAja. Transaction history including deposits, withdrawals, and payment method details.
• Communication Records: All correspondence with ojk88 customer support via live chat, email, WhatsApp, or other channels. Feedback, complaints, and survey responses.
• Marketing Preferences: Communication preferences for promotional emails, SMS messages, and push notifications.

2.2 Information Collected Automatically

When you use the ojk88 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID).
• Connection Information: IP address, internet service provider, location data derived from IP address, timezone, language preferences.
• Usage Data: Pages visited, features accessed, time spent on pages, click patterns, navigation paths, search queries, game preferences, betting patterns, and session duration.
• Transaction Data: Complete history of bets placed, game sessions, wins and losses, deposit and withdrawal requests, bonus claims, and account balance changes.
• Performance Data: Error logs, crash reports, page load times, and technical diagnostics.

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers including payment processors who verify payment method validity, identity verification services that confirm your identity against official databases, fraud prevention services that assess transaction risk, game providers who supply gaming content, and marketing partners (with your consent).

3. How We Use Your Personal Information

ojk88 processes your personal information for the following purposes, based on legal grounds of contractual necessity, legal compliance, legitimate business interests, and consent:

3.1 Service Delivery

• Creating and managing your ojk88 account
• Processing deposits, withdrawals, and other financial transactions
• Delivering gaming services including sports betting, casino games, and togel lottery
• Calculating winnings, settling bets, and updating account balances
• Processing bonus claims and tracking wagering requirements
• Providing customer support and responding to inquiries

3.2 Security and Fraud Prevention

• Verifying your identity through Know Your Customer (KYC) procedures
• Detecting and preventing fraud, money laundering, and other illegal activities
• Monitoring betting patterns for signs of problem gambling or bonus abuse
• Protecting the security and integrity of our Platform
• Investigating suspected violations of our Terms & Conditions

3.3 Legal Compliance

• Complying with Indonesian and international gaming regulations
• Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Responding to law enforcement requests and legal proceedings
• Maintaining records as required by gaming authorities
• Enforcing age restrictions (21+ requirement)

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and gaming updates (with your consent)
• Personalizing marketing content based on your preferences and activity
• Conducting market research and analyzing player behavior
• Sending transactional communications about your account

3.5 Platform Improvement

• Analyzing usage patterns to improve user experience
• Testing new features and optimizing Platform performance
• Developing new gaming products and services
• Conducting data analytics and business intelligence

4. Information Sharing and Disclosure

ojk88 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under strict confidentiality and data protection agreements:

4.1 Service Providers

We engage third-party companies to perform services on our behalf, including payment processors (banks and e-wallet providers) for deposit and withdrawal processing, identity verification services for KYC compliance, gaming platform providers for sports betting and casino game delivery, cloud hosting providers for data storage and infrastructure, customer support platforms for live chat and ticketing systems, marketing and analytics providers for campaign management and data analysis, and security and fraud prevention services.

4.2 Legal Obligations

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to comply with legal process or court orders, enforce our Terms & Conditions and other agreements, respond to claims of illegal activity, protect the rights, property, or safety of ojk88, our users, or the public, or investigate fraud, security incidents, or technical problems.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving ojk88, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Privacy Policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you, such as statistical reports on user demographics, gaming trends, or platform usage patterns, for business development, research, or marketing purposes.

5. Data Security Measures

ojk88 implements industry-standard technical, organizational, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. Multi-factor authentication is required for administrative access.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats.
• Secure Payment Processing: Payment card data is processed through PCI DSS compliant payment gateways. ojk88 does not store full credit card numbers or CVV codes.

5.2 Organizational Safeguards

• Regular security training for employees handling personal data
• Confidentiality agreements with all staff and service providers
• Data minimization policies to limit collection to necessary information only
• Incident response procedures for data breach management
• Regular third-party security assessments and penetration testing

5.3 Your Responsibilities

While ojk88 takes extensive measures to protect your data, you also play a crucial role in security. You must choose a strong, unique password for your account, never share your login credentials with others, log out after each session on shared devices, enable two-factor authentication if available, and immediately report any suspected unauthorized account access to customer support.

6. Cookies and Tracking Technologies

ojk88 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality including login authentication, session management, security features, and maintaining your preferences. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how visitors use ojk88, including pages visited, time spent, and error messages, to help us improve Platform performance.
• Functional Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Advertising Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (only with your consent).

6.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may limit your ability to use certain features of the ojk88 Platform.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information ojk88 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations.
• Right to Restriction: Request limitation on how we process your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing activities that require consent, without affecting lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that certain rights may be limited by legal obligations or legitimate business interests.

8. Data Retention

ojk88 retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory compliance requirements:

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with ojk88.
• Closed Accounts: After account closure, we retain identification documents, transaction records, and communication logs for a minimum of 7 years to comply with anti-money laundering regulations and tax obligations.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to honor your request.
• Technical Logs: Server logs, IP addresses, and usage data are typically retained for 12-24 months for security and operational purposes.

After the retention period expires, personal information is securely deleted or anonymized so it can no longer identify you.

9. Children's Privacy

ojk88 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not register for an account or use our services.

If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete the account and purge all associated data from our systems. Parents or guardians who believe their child has provided personal information to ojk88 should contact us immediately at [email protected].

10. Contact Information and Updates

10.1 Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

10.2 Policy Updates

ojk88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and prominently displayed on the Platform.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. Continued use of ojk88 services after changes are published constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of our Platform and close your account.